< Tune Travel

Trip safety Our commitment to riders

Tune Travel is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip. Here's how.

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Before the trip

Getting a safe ride

Safe pickups The Tune Travel app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your City Ambassador arrives.

Open to everyone, everywhere All ride requests are matched with the closest available City Ambassador regardless of destination.

City Ambassador profiles When you’re matched with a City Ambassador, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time.

On tripGetting to your destination

Share your journey information Once your City Ambassador has picked you up, share your journey information with family and friends so they know you are on the move.

Always on the map Follow your trip in real-time so you always know where you are.

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After the trip

Always here for you

Anonymous feedbackAfter every trip, you can rate the City Ambassador and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

Call centre support Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

In the App and OfflineImproving experiences with technology

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Keeping things private

We ensure rider and City Ambassador’s contact details are kept confidential. The in app messaging ensures tat when you contact each other, your personal information stays private.

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Always on the map

GPS data is logged for every trip so we know where and when you’re riding and who’s behind the wheel. It also helps us ensure that drivers are taking the best route every time.

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Assisting law enforcement

In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.

Get a safe ride with Tune Travel

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